Dedicated Support : Support

• Support
• Data Updates
• FAQs
• Macros
• Postcode Updates
• Prospex Update
• Full list of Prospex updates
• User Groups

Software and after sales support from Beacon Dodsworth

Once you've bought our software, we install it for you and guide you through how to use it with our full after-sales support service. This includes two days of complimentary training, a detailed help system within Prospex, user groups and unlimited telephone support to ensure you get the most out of the software.

Training

All new clients are trained on how to use Prospex and the terminology used, including postcode geography, catchments, point sets and data analysis.

We adapt the rest of the training to each client's specific requirements so you can use the software to its full potential from day one. When an updated version of the software is created, we install it and train you on its new features and uses, free of charge. 

Additional training can be purchased by the day. This training is tailored to meet your individual needs. You choose the aspects of Prospex you want to learn about, the best time to do this and where to do this. Specific projects using Prospex can also be covered in a day's training.

To discuss or book a training session, please contact us.

Telephone support

Even after installation and training, our technical support consultants are still on hand to talk you through any problems you may have from a basic postcode query to industry-specific procedures.